Southwest Airlines Switchover their Internal Reservation System
Southwest Airlines has announced the switchover of their internal reservation system on Monday May 8, 2017.
What this means to our travelers.
Booking Southwest reservations:
- When making a Southwest reservation in AirPortal/Concur with an outbound on May 8th or earlier and a return onMay 9th or later, you will be unable to complete this itinerary and will receive an error message.
- Instead, you will need to make two separate reservations-one for the outbound and one for the return. This is due to your itinerary spanning two separate Southwest reservations systems. Your outbound flight will be reserved in the old system and your return flight in the new.
- You will receive a separate confirmation number for each reservation.
- If you need assistance while making a Southwest reservation via the online booking tool, please contact Christopherson’s Online Support Desk or your Christopherson Travel consultant (agent) team.
- When booking with a Christopherson travel consultant, your flights will not be affected and one ticket will be issued no matter when travel takes place.
- As other airlines are not affected by this change, you may book a complete roundtrip reservation on a different carrier.
Checking in for your Southwest flight: If you received two confirmation numbers, when checking in for your flights, remember to use the confirmation number that applies to that segment of your itinerary.
Unused travel funds The exchange of Southwest travel funds will not be affected by this switchover. When booking via your online booking tool,
you will have full access to unused travel funds regardless of which system the original and new reservations were made in.
Kind Regards,
Your Christopherson Business Travel Team
